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G-Series Touchpanels Crestron TPS-12G/15G/17G-QM
TPS-12G/15G/17G-QM Troubleshooting (Continued)
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Wrong VisionTools
Pro-e or SIMPL
Windows
programs.
Verify correct programs.
Verify proper video set
up.
No video displayed.
Incorrect input
connection.
Verify video input and QM
connections.
TPS-12G/15G/17G-QM
does not respond to
ping command.
IP address not correct
(LAN green and amber
LEDs are off).
Assign correct IP address
to
TPS-12G/15G/17G-QM.
IP mask not correct
(LAN green and amber
LEDs are on).
Assign correct IP mask.
The PC and the
TPS-12G/15G/17G-QM
are not on same
subnet.
Ensure that the PC and
the
TPS-12G/15G/17G-QM
are on the same subnet.
Mouse or touchpanel
does not work.
Incorrect Touch
settings.
Check Touch settings on
INTERFACE MENU.
Touchpanel does not
communicate with
RS-232 devices.
Incorrect RS-232
settings.
Match communication
settings of touchpanel to
peripheral device.
Touchpanel display is
dark.
Standby timeout has
elapsed.
Touch the screen to
reactivate.
Unexpected response
from the touchpanel.
Touchpanel is
incorrectly calibrated.
Enter “SETUP MODE”
and recalibrate.
Improper Ethernet
connection (IEC).
Another device set to
the same IP address.
Obtain new touchpanel
static IP address.
Check Network Wiring
Use the Right Wire
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(www.crestron.com/calculators
).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy-
chained on the run, the Cresnet power usage of each network unit to be daisy-
chained must be added together to determine the Cresnet power usage of the entire
60 • Isys
®
G-Series Touchpanels: TPS-12G/15G/17G-QM Operations Guide – DOC. 6415B
Verify proper connection
at touchpanel LAN port.
Communications via
the LAN port not
functioning.