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B Contact Information
Printronix Customer Support Center
IMPORTANT
Please have the following information available prior to calling the
Printronix Customer Support Center:
• Model number
• Serial number (located on the back of the printer)
• Installed options (i.e., interface and host type if applicable to the problem)
• Configuration printout:
Thermal Printer
See “Printing A Configuration” in the
Quick Setup Guide
.
Line Matrix Printer
Press PRT CONFIG on the control panel, then press Enter.
• Is the problem with a new install or an existing printer?
• Description of the problem (be specific)
• Good and bad samples that clearly show the problem (faxing of these
samples may be required)
Americas (714) 368-2686
Europe, Middle East, and Africa (31) 24 6489 410
Asia Pacific (65) 6548 4114
http://www.printronix.com/public/servicessupport/default.aspx
Printronix Supplies Department
Contact the Printronix Supplies Department for genuine Printronix supplies.
Americas (800) 733-1900
Europe, Middle East, and Africa (33) 1 46 25 1900
Asia Pacific (65) 6548 4116
or (65) 6548 4182
http://www.printronix.com/public/supplies/default.aspx