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D-2 E-3202/Cash Drawer Printer
Thermal Printhead
This warranty is limited to a period of one year, (365 days), or 1,000,000 linear
inches of use, whichever comes first, for the E-3202 thermal printhead. This one
year (365 days) warranty is valid only if a Datamax - approved thermal media is
used, as defined in the then current Datamax list of approved thermal/thermal
transfer media, a copy of which is available from Datamax. Failure to use
Datamax-approved media is justification for invalidation of this thermal
printhead warranty. This warranty does not cover printheads which have been
misused, altered, neglected, handled carelessly, or damaged due to improper
cleaning or unauthorized repairs.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit shall be
returned, freight and insurance prepaid, in the original shipping containers, to
Datamax at: 4724 Parkway Commerce Blvd., Orlando, Florida, 32808. A Return
Material Authorization (RMA) number must be issued before the product can be
returned. To open an RMA please call the Datamax Customer Service
Department at (407) 523-5550. Please include your RMA number on the outside
of the box and on the shipping document. Include a contact name, action
desired, a detailed description of the problem(s), and examples when possible
with the defective unit. Datamax shall not be responsible for any loss or
damages incurred in shipping. Any warranty work to be performed by Datamax
shall be subject to Datamax’s confirmation that such product meets Datamax
warranty. In the event of a defect covered by its warranty, Datamax will return
the repaired or replaced product to the Purchaser at Datamax’s cost.
With respect to a defect in hardware covered by the warranty, the warranty shall
continue in effect until the end of the original warranty period, or for sixty (60)
days after the repair or replacement, whichever is later.