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156 Troubleshooting
NOTE: You must press the <F8> key before the Windows logo appears on the
screen. If you press <F8> after the Windows logo appears on the screen, the
Advanced Boot Options menu will not appear on the screen. If you do not see the
Advanced Boot Options menu, restart the computer, and then repeat this step until
you see the menu on the screen.
3
Press <Down Arrow> to select
Repair Your Computer
on the
Advanced
Boot Options
menu, and then press <Enter>.
4
Specify the language settings that you want, and then click
Next
.
5
Log in as a user who has administrative credentials, and then click
OK
.
6
Click
Dell Factory Image Restore
.
7
In the
Dell Factory Image Restore
window, click
Next
.
8
Select the
Yes, reformat hard drive and restore system software to factory
condition
checkbox.
9
Click
Next
. The computer is restored to the default factory configuration.
10
When the restore operation is completed, click
Finish
to restart the
computer.
Using the Operating System Media
Before You Begin
If you are considering reinstalling the Windows operating system to correct a
problem with a newly installed driver, first try using Windows Device Driver
Rollback (see "Using Windows Device Driver Rollback" on page 149). If
Device Driver Rollback does not resolve the problem, then use System
Restore to return your operating system to the operating state it was in before
you installed the new device driver (see "Using Microsoft Windows System
Restore" on page 158).
NOTICE: Before performing the installation, back up all data files on your primary
hard drive. For conventional hard drive configurations, the primary hard drive is the
first drive detected by the computer.
To reinstall Windows, you need the following items:
•Dell
Operating System
media
•Dell
Drivers and Utilities
media