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8 Contents
13 Troubleshooting . . . . . . . . . . . . . . . . . . . 115
Dell Technical Update Service . . . . . . . . . . . . . 115
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . 115
Dell Support Center
. . . . . . . . . . . . . . . . . . . 120
Dell Support 3
. . . . . . . . . . . . . . . . . . . . 120
Dell PC Tune-Up
. . . . . . . . . . . . . . . . . . 121
Dell PC Checkup
. . . . . . . . . . . . . . . . . . 122
Dell Network Assistant
. . . . . . . . . . . . . . . 122
DellConnect
. . . . . . . . . . . . . . . . . . . . . 122
Drive Problems . . . . . . . . . . . . . . . . . . . . . 123
Optical drive problems
. . . . . . . . . . . . . . . 123
Hard drive problems
. . . . . . . . . . . . . . . . 124
E-Mail, Modem, and Internet Problems
. . . . . . . . . 125
Error Messages
. . . . . . . . . . . . . . . . . . . . . 127
ExpressCard Problems
. . . . . . . . . . . . . . . . . 132
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . 133
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 133
External Keyboard problems
. . . . . . . . . . . . 133
Unexpected characters
. . . . . . . . . . . . . . 134
Lockups and Software Problems
. . . . . . . . . . . . 135
The computer does not start
. . . . . . . . . . . . 135
The computer stops responding
. . . . . . . . . . 135
A program stops responding or crashes repeatedly
135
A program is designed for an earlier Microsoft
®
Windows
®
operating system
. . . . . . . . . . . . . . . . . . 135
A solid blue screen appears
. . . . . . . . . . . . 136
Dell MediaDirect problems
. . . . . . . . . . . . . 136