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Troubleshooting 101
DellConnect
DellConnect is a simple online access tool that allows a Dell service and
support associate to access your computer through an Internet connection,
diagnose your problem and repair it. The associate will work under your
supervision. You can direct the associate and solve your problem.
To use this service, you must have an Internet connection and your computer
must still be under warranty. DellConnect is also available for a fee through
"Dell On Call."
In order to use DellConnect, you will need to be guided by a Dell technician.
To begin a live session with a Dell technician:
From the Dell Support Center home page on your desktop, select Assistance
From Dell→ Technical Support→ DellConnect→ Phone and follow the
instructions.
Network Assistant
Designed specifically for users of Dell systems, the Dell Network Assistant
helps simplify the setup, monitoring, troubleshooting, and repair of your network.
The Dell Network Assistant:
• Provides consolidated setup, alerting, and device status
• Simplifies keeping track of networked devices by providing visual display
of network status
• Proactively pinpoints, troubleshoots and helps repair network problems
• Offers tutorials, setup wizards and FAQs to enhance understanding of
networking principles
To access Dell Network Assistant, click Dell Support Center→ Self Help→
Network / Internet→ Network Management.
PC TuneUp
The automated or monthly version of Dell PC Tune-Up allows you to choose
the day and time of the month you want your PC tuned up. A typical tuneup
includes hard drive defragmentation, removal of unwanted and temporary
files, updated security settings, verification of good restore points, and other
maintenance activities designed to improve PC performance and security.