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Contents 9
Printer Problems . . . . . . . . . . . . . . . . . . . . 119
Scanner Problems
. . . . . . . . . . . . . . . . . . . . 120
Sound and Speaker Problems
. . . . . . . . . . . . . 120
No sound from integrated speakers
. . . . . . . . 120
No sound from external speakers
. . . . . . . . . 121
No sound from headphones
. . . . . . . . . . . . 121
Touch Pad or Mouse Problems
. . . . . . . . . . . . . 121
Video and Display Problems
. . . . . . . . . . . . . . 122
If the display is blank
. . . . . . . . . . . . . . . . 122
If the display is difficult to read
. . . . . . . . . . 123
If only part of the display is readable
. . . . . . . 124
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . 124
What Is a Driver?
. . . . . . . . . . . . . . . . . . 124
Identifying Drivers
. . . . . . . . . . . . . . . . . 125
Reinstalling Drivers and Utilities
. . . . . . . . . . 125
Troubleshooting Software and
Hardware Problems in the Windows Vista
®
Operating System . . . . . . . . . . . . . . . . . . . . 127
Restoring Your Operating System
. . . . . . . . . . . . 128
Using Windows Vista System Restore
. . . . . . . 128
12 Adding and Replacing Parts . . . . . . . . . 133
Before You Begin . . . . . . . . . . . . . . . . . . . . 133
Recommended Tools
. . . . . . . . . . . . . . . . 133
Turning Off Your Computer
. . . . . . . . . . . . . 133
Before Working Inside Your Computer
. . . . . . . 134