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Troubleshooting 131
1
Restart the computer. To do this, click
Start
→
→
Restart
.
2
As the computer restarts, press <F8> until the
Advanced Boot Options
menu appears on the screen.
NOTE: You must press the <F8> key before the Windows logo appears on the
screen. If you press <F8> after the Windows logo appears on the screen, the
Advanced Boot Options menu will not appear on the screen. If you do not see
the Advanced Boot Options menu, restart the computer, and then repeat this
step until you see the menu on the screen.
3
Press <Down Arrow> to select
Repair Your Computer
on the
Advanced
Boot Options
menu, and then press <Enter>.
4
Specify the language settings that you want, and then click
Next
.
5
Log in as a user who has administrative credentials, and then click
OK
.
6
Click
Dell Factory Image Restore
.
7
In the
Dell Factory Image Restore
window, click
Next
.
8
Select the
Yes, reformat hard drive and restore system software to factory
condition
checkbox.
9
Click
Next
. The computer is restored to the default factory configuration.
When the restore operation is completed, click
Finish
to restart the computer.