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Contents 5
Drive Problems. . . . . . . . . . . . . . . . . . . . . . 60
Optical drive problems
. . . . . . . . . . . . . . . 61
Hard drive problems
. . . . . . . . . . . . . . . . 62
E-Mail, Modem, and Internet Problems
. . . . . . . . . 62
Error Messages
. . . . . . . . . . . . . . . . . . . . . 65
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 66
Lockups and Software Problems
. . . . . . . . . . . . 67
The computer does not start up
. . . . . . . . . . 67
The computer stops responding
. . . . . . . . . . 67
A program stops responding
. . . . . . . . . . . . 67
A program crashes repeatedly
. . . . . . . . . . . 67
A program is designed for an earlier Microsoft
®
Windows
®
operating system. . . . . . . . . . . . 68
A solid blue screen appears
. . . . . . . . . . . . 68
Other software problems
. . . . . . . . . . . . . . 69
Media Card Reader Problems
. . . . . . . . . . . . . . 70
Memory Problems
. . . . . . . . . . . . . . . . . . . . 71
Mouse Problems
. . . . . . . . . . . . . . . . . . . . . 72
Network Problems
. . . . . . . . . . . . . . . . . . . . 73
Power Problems
. . . . . . . . . . . . . . . . . . . . . 74
Printer Problems
. . . . . . . . . . . . . . . . . . . . . 75
Scanner Problems
. . . . . . . . . . . . . . . . . . . . 76
Sound and Speaker Problems
. . . . . . . . . . . . . . 77
No sound from speakers
. . . . . . . . . . . . . . 77
No sound from headphones
. . . . . . . . . . . . 78
book.book Page 5 Thursday, June 14, 2007 6:23 PM