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44 Solving Problems
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.
• Reseat the power cable in the power connector on the back of the computer and the electrical outlet.
• Bypass power strips, power extension cables, and other power protection devices to verify that the
computer turns on properly.
• Ensure that any power strips being used are plugged into an electrical outlet and are turned on.
• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
• Ensure that the main power cable and front panel cable are securely connected to the system board (see
"System Board Components" on page 65).
IF THE POWER LIGHT IS STEADY AMBER — A device may be malfunctioning or incorrectly installed.
• Ensure that the processor cable is securely connected to the system board (see "System Board
Components" on page 65).
• Remove and then reinstall all memory modules (see "Memory" on page 66).
• Remove and then reinstall any expansion cards, including graphics cards (see "Cards" on page 70).
IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical power, but an
internal power problem may exist.
• Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).
• Ensure that all components and cables are properly installed and securely connected to the system
board (see "System Board Components" on page 65).
ELIMINATE INTERFERENCE — Some possible causes of interference are:
• Power, keyboard, and mouse extension cables
• Too many devices connected to the same power strip.
• Multiple power strips connected to the same electrical outlet
CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and
troubleshooting information.
ENSURE THAT THE PRINTER IS TURNED ON