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56 Troubleshooting Tools
If Device Driver Rollback and manually reinstalling the driver do not resolve the problem, use System
Restore to return your computer to the operating state that existed before you installed the new driver
(see "Using Microsoft Windows XP System Restore" on page 56).
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
1
Click
Start
, then click
Help and Support
.
2
Ty pe
hardware troubleshooter
in the
Search
field, then click the arrow to start the search.
3
Click
Hardware Troubleshooter
in the
Search Results
list.
4
In the
Hardware Troubleshooter
list, click
I need to resolve a hardware conflict on my computer
, and
then click
Next
.
Restoring Your Operating System
You can restore your operating system in the following ways:
• Microsoft Windows XP System Restore returns your computer to an earlier operating state without
affecting data files.
• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you
purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes
any applications installed after you received the computer.
NOTE: Dell PC Restore is available only on computers purchased in certain regions.
Using Microsoft
Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware, software,
or other system settings have left the computer in an undesirable operating state. See the Windows Help
and Support Center for information on using System Restore.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default view and may not apply if your
computer has been set to the Windows Classic view.
Creating a Restore Point
1
Click
Start
, then click
Help and Support
.
2
Click
System Restore
.
3
Follow the instructions on the screen.