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36 Solving Problems
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CD drive problems
NOTE: High-speed CD drive vibration is normal and may cause noise. This does not indicate a
defect in the drive or the CD.
Problems writing to a CD-RW drive
ADJUST THE WINDOWS VOLUME CONTROL — Click the speaker icon in the lower-right
corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate the possibility that
the original CD is defective.
CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on
page 48.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click
My Computer. If the CD drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
CLEAN THE DISC — See the Tell Me How help file for instructions on cleaning your CDs. To
access help files, see page 34.
CLOSE OTHER PROGRAMS — The CD-RW drive must receive a steady stream of data when
writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the
CD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW DISC — For
information on power conservation modes, see the Tell Me How help file or search for the keyword
standby in Windows Help. To access help files, see page 34.