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58 Advanced Troubleshooting
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2 If a problem is encountered during a test, a message displaying the error code and a
description of the problem appear. Write down the error code and problem description
and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 100).
3 If you run a test from the Custom Test or Symptom Tree option, click the applicable
tab described in the following table for more information.
4 When the tests are completed, if you are running the Dell Diagnostics from the
ResourceCD, remove the CD.
5 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics
and restart the computer, close the Main Menu screen.
Option Function
Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and
requires no interaction on your part. Run Express Test first to increase the
possibility of tracing the problem quickly.
Extended Test Performs a thorough check of devices. This test typically takes an hour or more
and requires you to answer questions periodically.
Custom Test Tests a specific device. You can customize the tests you want to run.
Symptom Tree Lists the most common symptoms encountered and allows you to select a test
based on the symptom of the problem you are having.
Tab Function
Results Displays the results of the test and any error conditions encountered.
Errors Displays error conditions encountered, error codes, and problem
description.
Help Describes the test and may indicate requirements for running the test.
Configuration Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains your configuration information for all
devices from the system setup program, memory, and various internal tests
and displays it in the device list in the left pane of the screen. The device
list may not display the names of all the components installed on your
computer or all devices attached to your computer.
Parameters Allows you to customize the test by changing the test settings.