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Contents 7
Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . 99
Definition of "Dell-Installed" Software and Peripherals
. . . . . 100
Definition of "Third-Party" Software and Peripherals
. . . . . . 100
Contacting Dell
. . . . . . . . . . . . . . . . . . . . . . . . . . 100
Returning Items for Warranty Repair or Credit
. . . . . . . . 118
Regulatory Notices
. . . . . . . . . . . . . . . . . . . . . . . . 118
NOM Information (Mexico Only)
. . . . . . . . . . . . . . . 119
Limited Warranties and Return Policy . . . . . . . . . . . . . . 121
Limited Warranty for the U.S.
. . . . . . . . . . . . . . . . 121
"Total Satisfaction" Return Policy (U.S. Only) . . . . . . . . . 124
Limited Warranty Terms for Canada
. . . . . . . . . . . . . 125
"Total Satisfaction" Return Policy
. . . . . . . . . . . . . . . 128
Dell Software and Peripherals . . . . . . . . . . . . . . . . . 129
One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only)
. . . . . . . . . . . . 130
Intel
®
Warranty Statement for Pentium
®
and Celeron
®
Processors Only (U.S. and Canada Only) . . . . . . . . . . . . 131
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133