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30 Solving Problems
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General Problems
The computer stops responding
A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
TURN THE COMPUTER OFF — If your computer locks up and you are unable to get a response by pressing
a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds until the computer turns off. Then press the power button again to turn on the
computer. You might lose data if you are unable to perform an operating system shutdown.
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with
information that may help you solve the problem. Ensure that you properly installed and
configured the program. If necessary, uninstall and then reinstall the program.
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an
environment similar to non-Windows XP operating system environments.
1
Click the
Start
button, point to
All Programs
→
Accessories
, and then click
Program
Compatibility Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.