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156 Solving Problems
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• When you turn on the computer, you can hear drive activity during
the boot routine. If your computer does not boot, contact Dell for
technical assistance.
• Test the hard drive by using one of the following methods:
– For Microsoft Windows, run the ScanDisk utility by clicking the
Start button, pointing to Run, typing
scandskw, and clicking OK.
– For Microsoft Windows NT
®
, run the error-checking utility by
opening the property sheet of the affected volume(s) and clicking
Check Now in the Error-checking section of the Tools tab.
If the problem still exists after you complete the basic checks, fill out the
Diagnostics Checklist as you perform the following steps.
CAUTION: Before you perform this procedure, see "Safety First—
For You and Your Computer."
NOTICE: Before disconnecting a device from the computer, wait 10 to 20
seconds after disconnecting the computer from its electrical outlet. Before
removing a component from the system board, verify that the standby power
light on the system board has turned off. To locate this light, see "System Board
Components" or the interior service label.
1
Enter system setup and ensure that the problem drive is configured
correctly. Make any necessary changes, and reboot the computer.
Is the drive operating properly?
Yes. The problem is resolved.
No. Go to step 2.
2 Test the hard drive by using one of the following methods:
• For Microsoft Windows, run the ScanDisk utility by clicking the
Start button, pointing to Run, typing
scandskw, and clicking OK.
• For Microsoft Windows NT, run the error-checking utility by
opening the property sheet of the affected volume(s) and clicking
Check Now in the Error-checking section of the Tools tab.
Is the drive operating properly?
Yes. The problem is resolved.
No. Go to step 3.
3 Run the appropriate test group in the Dell Diagnostics: