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Getting Help 215
Name: ____________________________________________________ Date: ______________________________
Address: __________________________________________________ Phone number: _____________________
Service tag (bar code on the back of the computer): __________________________________________________
Express Service Code: ___________________________________________________________________________
Return Material Authorization Number (if provided by Dell support technician): ___________________________
Operating system and version: ____________________________________________________________________
Peripherals: _____________________________________________________________________________________
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Expansion cards: ________________________________________________________________________________
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Are you connected to a network? yes no
Network, version, and network card: _______________________________________________________________
Programs and versions: ___________________________________________________________________________
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See your operating system documentation to determine the contents of the system’s startup files.
Print each file if possible. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code: ______________________________________________________
Description of problem and troubleshooting procedures you performed: ________________________________
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Diagnostics Checklist