Filter
Top Products
Solving Problems: Dell OptiPlex 745 User's Guide
Fill out the Diagnostics Checklist as you complete these checks.
Test the drive —
● Insert another floppy disk, CD, or DVD to eliminate the possibility that the original
one is defective.
● Insert bootable media and restart the computer.
Clean the drive or disk — See
Cleaning Your Computer.
Check the cable connections
Check for Software and Hardware Conflicts — See
Resolving Software and Hardware
Incompatibilities.
Run the Dell Diagnostics — See
Dell Diagnostics.
Optical drive problems
NOTE: High-speed Cd or DVD drive vibration is normal and may cause noise, which does not
indicate a defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work
in all DVD drives.
Adjust the Windows volume control —
● Click the speaker icon in the lower-right corner of your screen.
● Ensure that the volume is turned up by clicking the slidebar and dragging it up.
● Ensure that the sound is not muted by clicking any boxes that are checked.
Check the speakers and subwoofer — See
Sound and Speaker Problems.
Problems writing to a CD/DVD-RW drive
Close other programs — The CD/DVD-RW drive must receive a steady stream of data
when writing. If the stream is interrupted, an error occurs. Try closing all programs before
you write to the CD/DVD-RW.
Turn off Standby mode in Windows before writing to a CD/DVD-RW disc — See
your computer documentation for information on Power Management modes. See
Advanced Features.
http://support.dell.com/support/edocs/systems/op745/en/UG_en/solving.htm (4 of 18) [10/19/2007 9:39:12 AM]