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Solving Problems: Dell OptiPlex 745 User's Guide
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy
disk or CD.
Check the software documentation — If necessary, uninstall and then reinstall the
program.
A solid blue screen appears
Turn the computer off — If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for at least 8 to 10
seconds until the computer turns off. Then restart your computer.
Other software problems
Check the software documentation or contact the software manufacturer for
troubleshooting information —
● Ensure that the program is compatible with the operating system installed on your
computer.
● Ensure that your computer meets the minimum hardware requirements needed to
run the software. See the software documentation for information.
● Ensure that the program is installed and configured properly.
● Verify that the device drivers do not conflict with the program.
● If necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, or CDs
Save and close any open files or programs and shut down your computer through
the Start menu
Run the Dell Diagnostics — If all tests run successfully, the error condition is related
to a software problem. See
Dell Diagnostics.
Media Card Reader Problems
http://support.dell.com/support/edocs/systems/op745/en/UG_en/solving.htm (8 of 18) [10/19/2007 9:39:12 AM]