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16 Finding Information
• Solutions — Troubleshooting hints and tips, articles
from technicians, online courses, and frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Dell Technical Update Service — Proactive e-mail
notification of software and hardware updates for your
computer
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Desktop System Software (DSS)— If you reinstall the
operating system for your computer, you should also
reinstall the DSS utility. DSS provides critical updates
for your operating system and support for Dell™
3.5-inch USB floppy drives, AMD™ processors, optical
drives, and USB devices. DSS is necessary for correct
operation of your Dell computer. The software
automatically detects your computer and operating
system and installs the updates appropriate for your
configuration.
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view the
appropriate support site.
To download Desktop System Software:
1
Go to
support.dell.com
and click
Drivers and Downloads
.
2
Click
Select Model
.
3
Select your product model and click
Confirm
, or enter a
service tag and click
Go
.
4
Click
System Utilities
.
5
Click
Desktop System Software
under
Dell - Utility
, and
click
Download Now
.
6
Click
Run
to run the driver, or
Save
to save the driver to
your computer.
NOTE: The support.dell.com user interface may vary
depending on your selections.
NOTE: DSS may or may not be available for your computer
model.
COMMENT
• Software upgrades and troubleshooting hints —
Frequently asked questions, hot topics, and general
health of your computing environment
Dell Support 3
Dell Support 3 is an automated upgrade and notification
system installed on your computer. This support provides
real-time health scans of your computing environment,
software updates, and relevant self-support information.
Access Dell Support 3 from the
icon in the taskbar.
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