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Reinstalling Drivers and the Operating System 303
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver
Rollback to replace the driver with the previously installed version.
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
.
3
Click
System
.
4
In the
System Properties
window, click the
Hardware
tab.
5
Click
Device Manager
.
6
Right-click the device for which the new driver was installed and click
Properties
.
7
Click the
Drivers
tab.
8
Click
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore (see "Enabling System
Restore" on page 306), to return your computer to the operating state that existed before you installed
the new driver.
Using the Optional Drivers and Utilities media
If using Device Driver Rollback or System Restore does not resolve your problem, (see "Restoring Your
Operating System" on page 305), then reinstall the driver from the Drivers and Utilities media.
NOTE: The Drivers and Utilities media is optional, and as such, may not ship with all computers.
NOTE: To access device drivers and user documentation, you must use the Drivers and Utilities media while your
computer is running Windows.
Windows Vista
1
Save and close any open files, and exit any open programs.
2
Insert the
Drivers and Utilities
media.
In most cases, the CD/DVD starts running automatically. If it does not, start Windows Explorer, click
your CD/DVD drive directory to display the CD/DVD contents, and then double-click the
autorcd.exe
file. The first time that you run the CD/DVD, it might prompt you to install setup files. Click
OK
, and
follow the instructions on the screen to continue.
3
From the
Language
drop-down menu in the toolbar, select your preferred language for the driver or
utility (if available).
4
At the welcome screen, click
Next
and wait for the CD/DVD to complete the hardware scan.
5
To detect other drivers and utilities, under
Search Criteria
, select the appropriate categories from the
System Model
,
Operating System
, and
Top ic
drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by your computer.
6
Click the link of a specific driver or utility to display information about the driver or utility that you
want to install.