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314 Solving Problems
Problems writing to an Optical-RW drive
Hard drive problems
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
opening the cover.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to
a digital telephone network.
CLOSE OTHER PROGRAMS — The Optical-RW drive must receive a steady stream of data when
writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the
Optical-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A OPTICAL-RW DISC — See your
computer documentation for information on Power Management modes (see "Power Management" on
page 267).
RUN CHECK DISK —
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Too ls
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then
click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)