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320 Solving Problems
Network Problems
Fill out the "Diagnostics Checklist" on page 351 as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide
.
CHECK THE MOUSE SETTINGS —
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
Mouse
.
3
Try adjusting the settings.
If you are using a PS/2 mouse
1 Enter system setup
and ensure that the
Mouse Port
option is set to
On
.
2
Exit system setup and restart the computer.
REINSTALL THE MOUSE DRIVER — See "Reinstalling Drivers and Utilities" on page 302.
RUN THE DELL DIAGNOSTICS —
•See "Dell Diagnostics" on page 327.
CHECK FOR SOFTWARE AND HARDWARE CONFLICTS —
•See "Resolving Software and Hardware
Incompatibilities" on page 337.
CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into
both the network connector on the back of the computer and the network jack.
CHECK THE NETWORK LIGHTS ON THE FRONT OR BACK OF THE COMPUTER DEPENDING ON SYSTEM
CHASSIS TYPE.—No connection speed light indicates that no network communication exists.
Replace the network cable.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up
your network to verify that your network settings are correct and that the network is functioning.
CHECK FOR SOFTWARE AND HARDWARE CONFLICTS —
•See "Resolving Software and Hardware
Incompatibilities" on page 337.