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Quick Reference Guide 27
Running the Dell™ IDE Hard Drive Diagnostics
The Dell IDE Hard Drive Diagnostics is a utility that tests the hard drive to troubleshoot or
confirm a hard drive failure.
1
Turn on your computer (if your computer is already on, restart it).
2
When
F2= Setup
appears in the upper-right corner of the screen, press
<Ctrl><Alt><d>.
3
Follow the instructions on the screen.
If a failure is reported, see "Hard Drive Problems" in the "Solving Problems" section of the online
User’s Guide
.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility. In the
Microsoft
®
Windows
®
2000 operating system, you can also use Device Manager to resolve
incompatibilities.
Windows XP
To resolve incompatibilities using the Hardware Troubleshooter:
1
Click the
Start
button and click
Help and Support
.
2
Ty pe
hardware troubleshooter
in the
Search
field and click the arrow to start the search.
3
Click
Hardware Troubleshooter
in the
Search Results
list.
1-2-2 DMA initialization failure 3-3-2 Invalid NVRAM configuration
1-2-3 DMA page register read/write failure 3-3-4 Video Memory Test failure
1-3 Video Memory Test failure 3-4-1 Screen initialization failure
1-3-1 through 2-4-4 Memory not being properly identified
or used
3-4-2 Screen retrace failure
3-1-1 Slave DMA register failure 3-4-3 Search for video ROM failure
3-1-2 Master DMA register failure 4-2-1 No timer tick
3-1-3 Master interrupt mask register failure 4-2-2 Shutdown failure
4-2-3 Gate A20 failure 4-4-1 Serial or parallel port test failure
4-2-4 Unexpected interrupt in protected
mode
4-4-2 Failure to decompress code to shadowed
memory
4-3-1 Memory failure above address 0FFFFh 4-4-3 Math-coprocessor test failure
4-3-3 Timer-chip counter 2 failure 4-4-4 Cache test failure
4-3-4 Time-of-day clock stopped
Code Cause Code Cause