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100 Troubleshooting
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY.
U
SE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE
USE A VIRUS-SCANNING PROGRAM TO CHECK FLOPPY DISKS AND OTHER REMOVABLE MEDIA.
S
AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU.
S
CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer
might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.
RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 87. If all tests run successfully, the error
condition is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 149) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
I
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory.
See "Memory" on page 129.
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See "Memory" on page 129.
• Run the Dell Diagnostics. See "Dell Diagnostics" on page 87.
book.book Page 100 Tuesday, February 13, 2007 1:50 PM