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Troubleshooting 95
GENERAL FAILURE — The operating system is unable to carry out the command. The message is usually
followed by specific information—for example, Printer out of paper. Take the appropriate
action.
HARD-DISK DRIVE CONFIGURATION ERROR — The computer cannot identify the drive type. Run the Hard-
Disk Drive tests in the Dell Diagnostics. See "Dell Diagnostics" on page 87.
HARD-DISK DRIVE CONTROLLER FAILURE 0—The hard drive does not respond to commands from the
computer. Run the Hard-Disk Drive tests in the Dell Diagnostics. See "Dell Diagnostics" on page 87.
HARD-DISK DRIVE FAILURE — The hard drive does not respond to commands from the computer. Run the
Hard-Disk Drive tests in the Dell Diagnostics. See "Dell Diagnostics" on page 87.
HARD-DISK DRIVE READ FAILURE — The hard drive may be defective. Run the Hard-Disk Drive tests in the
Dell Diagnostics. See "Dell Diagnostics" on page 87.
INSERT BOOTABLE MEDIA — The operating system is trying to boot to nonbootable media. Insert bootable
media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM — The system configuration
information does not match the hardware configuration. The message is most likely to occur after a
memory module is installed. Correct the appropriate options in the system setup program. See "System
Setup Program" on page 109.
KEYBOARD CLOCK LINE FAILURE — Run the Keyboard Controller test in the Dell Diagnostics. See "Dell
Diagnostics" on page 87.
KEYBOARD CONTROLLER FAILURE — Restart the computer, and avoid touching the keyboard or the mouse
during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics. See "Dell
Diagnostics" on page 87.
KEYBOARD DATA LINE FAILURE — Run the Keyboard Controller test in the Dell Diagnostics. See "Dell
Diagnostics" on page 87.
KEYBOARD STUCK KEY FAILURE — Restart the computer, and avoid touching the keyboard or keys during
the boot routine. Run the Stuck Key test in the Dell Diagnostics. See "Dell Diagnostics" on page 87.
LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT — Dell MediaDirect™ cannot verify the Digital Rights
Management (DRM) restrictions on the file, so the file cannot be played. See "Dell MediaDirect problems" on
page 99.
M
EMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be
faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See "Memory"
on page 129.
MEMORY ALLOCATION ERROR — The software you are attempting to run is conflicting with the operating
system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try
to run the program again. If the error message still appears, see the software documentation.
MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be
faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 129) and, if necessary,
replace them.
book.book Page 95 Tuesday, February 13, 2007 1:50 PM