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Contents 9
Keyboard Problems . . . . . . . . . . . . . . . . . . . 129
External Keyboard problems
. . . . . . . . . . . . 129
Unexpected characters
. . . . . . . . . . . . . . 130
Lockups and Software Problems
. . . . . . . . . . . . 130
The computer does not start
. . . . . . . . . . . . 130
The computer stops responding
. . . . . . . . . . 131
A program stops responding or crashes
repeatedly
. . . . . . . . . . . . . . . . . . . . . 131
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . 131
A solid blue screen appears
. . . . . . . . . . . . 132
Dell MediaDirect problems
. . . . . . . . . . . . . 132
Other software problems
. . . . . . . . . . . . . . 133
Memory Problems
. . . . . . . . . . . . . . . . . . . . 133
Network Problems
. . . . . . . . . . . . . . . . . . . . 134
Mobile Broadband (Wireless Wide Area
Network [WWAN])
. . . . . . . . . . . . . . . . . 135
Power Problems
. . . . . . . . . . . . . . . . . . . . . 135
Printer Problems
. . . . . . . . . . . . . . . . . . . . . 137
Scanner Problems
. . . . . . . . . . . . . . . . . . . . 138
Sound and Speaker Problems
. . . . . . . . . . . . . . 138
No sound from integrated speakers
. . . . . . . . 139
No sound from external speakers
. . . . . . . . . 139
No sound from headphones
. . . . . . . . . . . . 139
Remote Control Problems
. . . . . . . . . . . . . . . . 140
Touch Pad or Mouse Problems
. . . . . . . . . . . . . 140
book.book Page 9 Friday, October 19, 2007 2:03 PM