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Dell
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Latitude™ XT2 XFR Service Manual
Page 82 of 94
Version A00-01
Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install
additional memory (see
Replacing a Memory Module).
• Reseat the memory modules (see
Memory) to ensure that your computer is successfully
communicating with the memory.
• Run the Dell Diagnostics (see
Dell Diagnostics).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see
Memory) to ensure that your computer is successfully
communicating with the memory.
• Ensure that you are following the memory installation guidelines (see
Replacing a Memory
Module).
• Ensure that the memory you are using is supported by your computer. For more information
about the type of memory supported by your computer, see the Setup and Features
Information Guide for your computer at support.dell.com.
• Run the Dell Diagnostics (see
Dell Diagnostics).
6.2.6 Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions that shipped with your computer.
IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING — See
Diagnostic
Lights.
IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.
• Reseat the power cable in the power connector on the back of the computer and the electrical
outlet.
• Bypass power strips, power extension cables, and other power protection devices to verify that
the computer turns on properly.
• Ensure that any power strips being used are plugged into an electrical outlet and are turned
on.
• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
ELIMINATE INTERFERENCE — Some possible causes of interference are:
• Power, keyboard, and mouse extension cables
• Too many devices connected to the same power strip
• Multiple power strips connected to the same electrical outlet
6.2.7 Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions that shipped with your computer.
NOTE: The volume control in MP3 and other media players may override the Windows volume
setting. Always check to ensure that the volume on the media player(s) has not been turned
down or off.
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-
right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is
automatically disabled when headphones are connected to the computer’s front-panel headphone
connector.
ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps
to check for interference.