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Troubleshooting Tools 123
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in
"Lockups and Software Problems" on page 96 and run the Dell Diagnostics
before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
NOTE: The Drivers and Utilities media is optional and may not ship with your computer.
Enter system setup (see "System Setup" on page 75), review your computer’s
configuration information, and ensure that the device you want to test
displays in system setup and is active.
UNEXPECTED INTERRUPT IN PROTECTED MODE — Run the Dell Diagnostics.
See "Dell Diagnostics" on page 123.
WARNING: DELL'S DISK MONITORING SYSTEM HAS DETECTED THAT DRIVE
[0/1] ON THE IDE CONTROLLER IS OPERATING OUTSIDE OF NORMAL
SPECIFICATIONS. IT IS ADVISABLE TO IMMEDIATELY BACK UP YOUR DATA AND
REPLACE YOUR HARD DRIVE BY CALLING YOUR SUPPORT DESK OR DELL — If
no replacement drive is immediately available and the drive is not the only
bootable drive, enter system setup and change the appropriate drive setting to
None (see "System Setup" on page 75). Then remove the drive from the computer.
WRITE FAULT —
W
RITE FAULT ON SELECTED DRIVE —
See "Drive Problems" on page 93.
<drive letter>
:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The
floppy drive cannot read the disk. Insert a floppy disk into the drive and try again.