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Troubleshooting 99
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 123).
Mouse Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
C
HECK THE MOUSE CABLE —
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or
broken pins. Straighten any bent pins.
• Remove any mouse extension cables, and connect the mouse directly to the computer.
• Verify that the mouse cable is connected as shown on the setup diagram for your
computer.
RESTART THE COMPUTER —
1
Simultaneously press <Ctrl><Esc> to display the
Start
menu.
2
Press <
u>
,
press the up- and down-arrow keys
to highlight
Shut down
or
Tur n
Off
, and then press <Enter>.
3
After the computer turns off, reconnect the mouse cable as shown on the setup
diagram.
4
Turn on the computer.
TEST THE MOUSE — Connect a properly working mouse to the computer, then try
using the mouse.
C
HECK THE MOUSE SETTINGS —
Windows XP:
1
Click
Start
→
Control Panel
→
Mouse
.
2
Adjust the settings as needed.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Mouse
.
2
Adjust the settings as needed.
REINSTALL THE MOUSE DRIVER — See "Drivers" on page 1295.
R
UN THE HARDWARE TROUBLESHOOTER — See "Troubleshooting Software and
Hardware Problems in the Microsoft
®
Windows
®
XP and Microsoft Windows Vista™
Operating Systems" on page 131.
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.