Filter
Top Products
48
Troubleshooting Guide
Corinex AV200 Powerline Ethernet Wall Mount
which the wall mount adapter is connected, e.g. ping 192.168.4.1 -t (this process
can be interrupted by pressing CTRL+C).
1. Ping the IP address of the computer to which the wall mount adapter
is connected. If this fails, there is a problem with the Ethernet
network card or with the TCP/IP protocol.
2. Repeat the same process with the other computers on your AV200 Powerline
network.
3. If all the computers can ping themselves, try pinging another computer on
your AV200 Powerline network. If this fails, then there is a problem with the
connection across your AV200 Powerline network or with the configuration
of the wall mount adapters. Check the connection to the
outlet, or try a different outlet. Verify the configuration of your
wall mount adapters, especially the network number, as only adapters
in the same network can see each other. Please see chapter 3 for details on
configuration.
4. When a connection is made to another AV200 Powerline device, the VPI
LED (in the upper one) will be on or blinking, depending on the connection
speed. This is explained in more detail under QoS Settings in section 3.4.7.
If the problem persists after consulting the information sources mentioned above,
please send us the problem description via
http://www.corinex.com/web/com.
nsf/Doc. When you contact us, we will need all available information about your
devices and your network. This includes the following:
• Types of devices you have, if possible with serial numbers (printed on the
safety labels).
• Which of these devices are working incorrectly or don’t work at all (indicate
the problems).
• If possible, send us a scheme of your network setup, including the
IP addresses of computers/routers/access points. This can speed up the
problem-solving process. If you use any non-Corinex equipment, please
specify what kind.
A drawing can be made in any graphics editor, exported to one of the
standard graphic formats (JPEG, GIF). Or you can just draw it on paper and
scan it.
• Specify operating systems used with the devices.
• Please send us the firmware version and configuration of these devices. Please
see the user guide for more detailed instructions.