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Printer Maintenance and Troubleshooting
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The following table will help you to identify and solve problems which may occur when using the
printer. If the problem is not listed, or if it is not corrected by any of the methods suggested,
contact your supplier for help.
Problem Cause Solution
Printer fails to print Wait is displayed Press
ON LINE
key to enable printing.
Interface cables are not
properly connected
Push cables firmly into sockets at both ends.
Fanfold paper is not
advancing
Paper holes are torn Remove torn paper and replace with next good
sheet. Check the tension of the paper between left
and right sprocket wheels. If too tight, loosen, by
moving right sprocket wheels slightly to left (see
“
Paper Handling
” before).
Paper is not correctly aligned
on sprocket wheels
Reload paper, ensuring that corresponding holes at
each side of paper are correctly aligned on sprocket
wheels.
The drive selection lever is
selected in cut sheet position.
Position lever in the fanfold position.
Print fading Ribbon not feeding
Check that ribbon is correctly loaded (see “
Ribbon
Cartridge Installation
”
before). Turn the tension
knob to ensure that the ribbon is not jammed.
Ribbon worn or damaged Replace ribbon.
Print head too far from paper Pull paper thickness lever towards the back of the
printer to move print head closer to paper.