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Printer Maintenance and Troubleshooting
88
Problem Cause Solution
Dark, smudgy print Print head too close to paper Pull paper thickness lever towards the front of the
printer to move print head away from paper.
Self-test not printed
ON LINE
key not pressed while
turning the printer on.
Repeat the sequence (see “
Printing the Self Test
“
before).
Carriage fault Press
ON LINE
key and repeat the sequence (see
“
Printing The Self Test
” before).
The display shows
Remove paper
Error in the paper handling
procedure
Try to eject the paper using
↑
and
↓
in MICRO
FEED function.
The display shows
Carriage error
An unrecoverable carriage
error occurred
Turn the printer off. Make sure that the ribbon is
not blocked inside the cartridge by turning the
tension knob, then wait 3 seconds and turn the
printer on. If the problem is not solved, call
Technical Assistance.
Cut sheet has not been
loaded
You have not correctly
inserted the cut sheet
Insert again cut sheet into the front paper entry slot
making sure that it reaches the roller.
Press
LOAD
or
FF
key.
The paper chute is in down
position
fanfold paper
(4051/4056 plus models only)
Place the paper chute in raised position and insert
again the cut sheet. Press
LOAD
or
FF
.