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Troubleshooting 109
❏ If the language setting of the system is different from the user, installation may not be
correctly performed. Make sure to set the language setting of the system and the user
the same before installation.
When installing the software, make sure to turn the product off; then start installation.
Ink Pad Nearly Full Message is Displayed by the Software
Ink pad is nearly full. Please have an authorized Epson service center replace the ink pad
right away. The pad is nearly full, and the unit will stop functioning when the pad becomes
full. Do not attempt to service the unit yourself.
Disc Cannot be Published
If the user is logged on as a guest and could not access the service; terminal service must
be enabled before publishing (except for Windows 7 or Windows Vista). Contact
administrator for terminal service settings.
Disc Information Cannot be Read
If "The disc information cannot be read. You must be logged on with administrator
privileges." message is displayed, log onto Windows with administrator privileges.
If you are copying from a drive, log onto Windows with administrator privileges first.
DVD Drive of the Product is not Displayed when You Click "Safely
Remove Hardware" Icon
Under the Windows Vista environment, the DVD drive of the product will not be displayed
when you click the "Safely Remove Hardware" icon. Please disconnect or turn off the
product after computer is turned off.