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Problems and Solutions
Print a Network Status Sheet
1. Press x
Menu
.
2. Press u or d to select
Network Settings
, then press
OK
.
3. Press u or d to select
Print Network Status Sheet.
4. Press the x
Color
button to print a network status sheet.
Printing and Copying Problems
■
Make sure your paper is loaded printable side up (usually the whiter, brighter, or
glossy side). Load it short edge first, and against the right side. Don’t load paper above
the arrow mark inside the edge guide.
■
Make sure the paper you loaded matches the paper size and paper type settings on the
control panel or in your printer software (see page 14).
■
Position your original against the back left corner of the scanner glass. If the edges are
cropped, move your original away from the edges slightly. Place the document flat
against the scanner glass.
■
Printing stops when an ink cartridge is expended. If a color cartridge is expended, you
may be able to continue printing temporarily with black ink; see the online User’s
Guide for more information. If the black cartridge is expended, you must replace it to
continue printing.
Paper Feeding Problems
If paper doesn’t feed correctly, remove the paper and fan the sheets, then reload them as
shown on the Start Here sheet. Do not load too many sheets at once.
If paper has jammed, follow these steps:
1. Gently pull out jammed paper from the output tray or sheet feeder.
2. If paper is stuck inside, press the P
On
button to turn off the product. Open the
scanner, remove the jammed paper, close the scanner, and turn on the product.
andes_p2_QG.book Page 28 Wednesday, May 25, 2011 3:39 PM