Filter
Top Products
30
Where to Get Help
■
If the product is connected to a DSL phone line, you must have a DSL filter
connected to the phone jack. Contact your DSL provider for the filter.
■
If you connected a telephone or answering machine, make sure it is connected to the
EXT. port. Do not use a phone line splitter.
Print Quality Problems
■
For the best print quality, use Epson papers (see page 4) and genuine Epson ink
cartridges (see page 24).
■
If you notice light or dark bands across your printouts or they are too faint, run a
nozzle check (see page 21) to see if the print head needs cleaning.
■
If you notice jagged vertical lines, you may need to align the print head. See the online
User’s Guide for instructions.
■
The ink cartridges may be low on ink. Check your cartridge levels (see page 22) and
replace cartridges, if necessary (see page 24).
■
Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Do
not spray glass cleaner directly on the glass.
Where to Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support (U.S.) or epson.ca/support (Canada)
where you can download drivers, view manuals, get FAQs, or e-mail Epson.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■
Product name (WorkForce 435)
■
Product serial number (located on the label in back)
■
Proof of purchase (such as a store receipt) and date of purchase
■
Computer configuration and description of the problem
Then call:
■
U.S.: (562) 276-4382, 6
AM
to 8
PM
, Pacific Time, Monday through Friday, and
7
AM
to 4
PM
, Pacific Time, Saturday
■
Canada: (905) 709-3839, 6
AM
to 8
PM
, Pacific Time, Monday through Friday
andes_p2_QG.book Page 30 Wednesday, May 25, 2011 3:39 PM