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5.
If resetting the computer does not help, remove any
diskettes, turn off your system, wait five seconds, and turn
it back on. Then restart your application program.
If none of these solutions solve your software problem, contact
the software manufacturer for technical support.
Printer Problems
Below are some general steps to follow if you are having
difficulty with your printer. If the problem persists and you
need more detailed information, check your printer manual.
You see a port error message if you are having trouble with the
port to which your printer is connected. If your printer uses the
parallel port, you may see error 901; if your printer uses the
serial port, you may see error 1101.
1.
If your printer does not work at all, check that the printer
has power and is properly connected to the computer.
(Also, make sure your printer has paper in it.> See
Chapter 1 or your printer manual for instructions.
2.
Check the printer’s DIP switch or control panel settings.
These settings help a printer communicate properly with
the computer. See your printer manual for the correct
settings.
3.
If you are using more than one parallel port or more than
one serial port, the computer must know which port is
the primary port and which is the secondary port. See
Chapter 2 for instructions on how to set the parallel and
serial ports using the Setup program.
B-24 Troubleshooting