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Troubleshooting and Diagnostics
5-4
During normal operation the following error messages may occur:
Display That means... Cause / Action
AGC ERROR AGC ADJUST - Distance print head and
procedure fault platen faulty
- Print head loose
- Platen incorrectly installed
- Ribbon not inserted
- Horizontal drive without
function
- Platen got dirty
BUFFER OVERFLOW Handshake protocol - Check CTR - CTS or
error XON - XOFF protocol
- Repeat data transfer
COVER OPEN Displayed when the - Close cover
top cover is open
and the printer is in
the READY or
BUSY mode.
FRAMING ERROR Protocol error - Check protocol setting of
printer and host
- Repeat data transfer
HOR. DRIVE ERROR Horizontal drive - Horizontal drive blocked
without function - Paper jam
- Distance of platen gap too
narrow
- AGC procedure on not
workable position
- Platen incorrectly installed
- No AGC ADJUST after
print head or platen
replacement
- Device electronic fault
- Encoder strip missing
- Horizontal drive fault