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Troubleshooting and Diagnostics
5-9
5.4 Operation-related Problems
S Paper is not positioned at perforation for tear-off feature
S Select the correct form length using the Set-up feature.
S Reset top of form by performing a Parking function.
S Refer to section 3.4 Vertical Positioning Adjustment
S Paper tears or jams
S Examine the paper path; remove any obstructions.
S Is the paper too loose or too taut between the tractors?
S If the holes in the paper are deformed at their outer edges, the paper is
too taut.
S If the paper rises between the tractors, it is too loose.
S Readjust the tractor spacing so that the paper lies smoothly but without
any tension.
S Ensure that the paper is horizontally aligned on the pins.
S Open the printer's top cover. If necessary, loosen the two green screws
and remove the paper guide plate to gain access to the paper.
- Parking paper and resetting top of form
S Tear off the paper at the perforation line.
S Press .
S Press until the paper is in the park position.
S Press . Printing will resume at the top of the next form.
S Print head carriage does not move smoothly/does not move at all
S Examine the paper pathway. Remove any obstructions.
S Examine the carriage area for obstructions. Remove, where necessary.
Press the key when the paper pathway is cleared.
S Make sure that the transport lock has been removed.