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EPSON
P
RODUCT
S
UPPORT
B
ULLETIN
Date:
3/21/2001
Originator:
TC
PSB #:
PSB.2001.11.006R1
Authorization:
Reference:
TE01-301 Rev. A
Total Pages:
2
Product(s):
EPSON Perfection 1250/1650/2450 Series Scanners
Subject:
Scan to E-mail patch for Smart Panel 2.0A that provides compatibility with MS Outlook
2000/XP and Outlook Express 6.0 on Windows 98/Me/2000/XP
This bulletin was created to inform you of a patch that is now available for the Scan to Email utility that is included on
Epson’s Smart Panel 2.0A. The patch (v.2.01P01E) fixes an issue that may occur when using Scan to Email with MS
Outlook 2000/XP and Outlook Express v.6.0 on Windows 98/Me/2000/XP. It may cause the Launch/Scan Assistant to
display a warning message that there is no supported E-mail program on this system, or that the scanner is not ready.
Some Windows XP compliant email programs are new versions and may not be supported by the Scan to Email Utility.
Description of Issue:
When trying to use Scan to Email with MS Outlook 2000/XP and Outlook Express version 6.0 you will
be able to invoke a scan but you may see one of the following warning messages. Scan to Email only supports MS
Outlook and Outlook Express 4.5 and 5.0.
Note:
Windows XP comes with MS Outlook Express 6.0. Outlook Express 6.0 can also be installed on Windows
98/2000/Me. If you install Internet Explorer 6.0, it includes Outlook Express 6.0 and will automatically install this
component.
When you complete a scan, the Launch Assistant window appears. If there are no compatible e-mail applications, you
won’t see any Email Application icons (see figure below).