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178 Solving Problems
■ Make sure the Remote Receiver setting isn’t disabling both of
the projector’s sensors (see page 127).
■ If any buttons are held for longer than 30 seconds, the remote
enters sleep mode. Release any button that is held to wake the
remote.
Where To Get Help
Epson provides these technical support services:
Internet Support
Visit Epson’s support website for solutions to common problems. You
can download utilities and documentation, get FAQs and
troubleshooting advice, or e-mail Epson with your questions.
Visit Presenters Online
to access tips, templates, and training for
developing successful presentations.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661
and enter the PIN on the included Epson PrivateLine Support card.
This is the fastest way of speaking to a live representative, and it’s free.
This service is available 6
AM to 6 PM, Pacific Time, Monday through
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one
of these numbers:
■ U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday
through Friday.
■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday
through Friday.
Days and hours of support are subject to change without notice. Toll
or long distance charges may apply.