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R4CG25P
BasicOperationGuide Rev.C2
TRBLE.FM A4 size
6/29/05
L
Proof Sign-off:
K. Yoda CRE kawakami
M.Otsuka
editor name
18 Troubleshooting
Problems and Solutions
Print Quality Problems
You see banding (light lines) in your
printouts or copies
■ Make sure that the printable side of the paper is
face up in the sheet feeder.
■ Run the Head Cleaning utility to clear any clogged
ink nozzles.
& See “Cleaning the print head” on page 14
■ Run the Print Head Alignment utility.
& See “Aligning the print head” on page 14
■ Use up ink cartridges within six months after
opening their package.
■ Check the LCD panel. If the H ink icon is
displayed, replace the appropriate ink cartridges.
& See “Replacing Ink Cartridges” on page 12
■ Make sure that the Paper Type selected on the
control panel is appropriate for the type of paper
loaded in the printer.
Your printout is faint or has gaps
■ Run the Head Cleaning utility to clear any clogged
ink nozzles.
& See “Cleaning the print head” on page 14
■ Run the Print Head Alignment utility.
& See “Aligning the print head” on page 14
■ Make sure that the Paper Type selected on the
control panel is appropriate for the type of paper
loaded in the printer.
You see wrong or missing colors
■ Run the Head Cleaning utility.
& See “Cleaning the print head” on page 14
If colors are still incorrect or missing, replace the
color ink cartridges. If the problem persists,
replace the black ink cartridge.
& See “Replacing Ink Cartridges” on page 12
■ If you have just replaced an ink cartridge, make
sure that the date on the box has not expired. Also,
if you have not used the printer for a long time,
replace the ink cartridges with new cartridges.
& See “Replacing Ink Cartridges” on page 12
Your printout is blurry or smeared
■ Make sure that your paper is dry and that the
printable side is face up.
■ Make sure that the Paper Type setting on the
control panel is correct.
■ If you are printing on glossy media, place a
support sheet (or a sheet of plain paper) beneath
the stack, or load only one sheet at a time.
■ Do not touch or allow anything to come into
contact with the printed side of paper with a shiny
finish. After printing documents on glossy media,
allow the ink to set for a few hours before handling
them.
■ Run the Head Cleaning utility.
& See “Cleaning the print head” on page 14
■ Run the Print Head Alignment utility.
& See “Aligning the print head” on page 14
■ Feed paper and clean the roller inside.
& See “Using Paper Feed/Paper Eject function”
on page 19
■ If the problem persists, ink may have leaked inside
the printer. In this case, wipe the inside of the
printer with a soft, clean cloth.
& See “Cleaning the Printer” on page 15
Miscellaneous Printout Problems
Blank pages print
Run the Head Cleaning utility to clear any clogged ink
nozzles.
& See “Cleaning the print head” on page 14
Smudges or blot appear on the printout
Feed paper and clean the roller inside.
& See “Using Paper Feed/Paper Eject function” on
page 19