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Epson SureColor T-Series User’s Guide
Problem Solver
177
You see damage on the print surface
The paper is creased.
The reverse side of the printed paper
is soiled.
Too much ink is fired.
o
Is the paper creased or folded?
Do not use old paper or paper with folds in it. Always
use new paper.
o
Is the paper wavy or slack?
Cut sheets become wavy or slack due to changes in
temperature or humidity which may result in the
printer being unable to recognize the paper size
correctly. Flatten the paper before loading it in the
printer, or use new paper.
o
Is the print head scuffing the printed
surface?
If the surface of the paper is scuffed, select a Platen
Gap option between Wide and Wider in the Paper
menu.
U“Paper menu” on page 134
o
Is the print head scuffing the edge of the
paper?
Select Top35mm/Bottom15mm for the Roll Paper
Margin option in the Setup menu.
U“Setup menu” on page 139
o
Widen the bottom margin
Depending on the paper usage, storage conditions,
and the content of the print data, the bottom edge
may be scuffed when printing. In this situation it is
best to create your data with a wider bottom margin.
o
Does the interior of the printer need
cleaning?
The rollers may need cleaning. Clean the rollers by
feeding and ejecting paper.
U“Cleaning the inside” on page 165
o
Is there dust in the path of Roll 2?
Open the rear cover, and then wipe away the dust
with a dry, lint-free cloth.
Opening the rear coverU“Roll paper jam” on page
179
o
Are you using the printer at normal room
temperature?
Epson special media should be used at normal room
temperature (temperature: 15 to 25°C, humidity: 40
to 60%). For information about paper such as thin
paper from other manufacturers that requires special
handling, see the documentation supplied with the
paper.
o
When using non-Epson special media, have
you made the paper configuration?
When using non-Epson special media, configure the
paper characteristics (custom paper) before printing.
U“Before printing on non-Epson media” on page
196
o
Select On for Paper Size Check in the menus.
Although printing normally stops if the print image is
wider than the paper, when Off is selected for Paper
Size Check in the Setup menu, the printer may print
outside the bounds of the paper, getting ink on the
inside of the printer in the process. This can be
prevented by selecting On for Paper Size Check in
the Setup menu.
U“Setup menu” on page 139
o
Is ink dry on the printed surface?
Depending on the printing density and media type,
the ink may take a while to dry. Do not stack the
paper until the printed surface is dry.
Also, if you set the Drying Time per Page in Paper
Configuration from the printer driver, you can stop
the operation after printing (ejecting and cutting
paper) and wait until the ink is dry. See the printer
driver help for more details on the Paper
Configuration dialog box.
U“Cleaning the inside” on page 165
o
Are the Media Type settings correct?
Make sure that the printer driver's Media Type
settings match the paper that you are using. The
amount of ink to be fired is controlled according to
the media type. If the settings do not match the
paper loaded, too much ink may be fired.