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Parent topic: Solving Problems
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Changing Automatic Update Options
Product Status Messages
If you see an error code on the LCD, see the solutions here to troubleshoot it.
LCD code Condition/solution
E-01 A fatal error has occurred. Turn the product off and then back on again. If the error
continues, check for a paper jam. If there is no paper jam, contact Epson for support.
E-02 A fatal scanner error has occurred. Turn the product off and then back on again. If the error
continues, contact Epson for support.
E-11 An ink pad needs service. The ink pad is at the end of its service life. Turn off the product
and contact Epson for support.
W-01 Paper is jammed in the paper cassette. Remove the jammed paper, then press the button
displayed on the LCD screen. You may also need to turn the printer off and on again.
W-02 Paper is jammed inside the product. Remove the jammed paper, then press the button
displayed on the LCD screen. You may also need to turn the printer off and on again.
W-03 Paper is jammed in the rear of the product (duplexer). Remove the jammed paper, then
press the button displayed on the LCD screen. You may also need to turn the printer off
and on again.
W-11 An ink pad is nearing the end of its service life. Contact Epson for support. (To continue
printing, press the start button.)
W-12 Ink cartridges are installed incorrectly. Press down each of the ink cartridges gently to
make sure they are installed correctly.
W-13 An ink cartridge indicated on the LCD screen is not recognized. Replace the ink cartridge.
Epson recommends using genuine Epson ink cartridges.
I-22 To establish a wireless connection using an access point, press the button on the access
point or click the button on the access point's wireless settings screen displayed on your
computer screen.
I-23 Enter the PIN code displayed on the LCD screen into the access point or computer within
two minutes. If you wait longer than two minutes, a time-out error occurs, the code
changes, and you must enter a new code.
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