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• Do not load more than the recommended number of sheets.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Do not load paper with holes punched in it.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Loading Capacity
Paper Jam Problems in the Paper Cassette
Paper Jam Problems Inside the Product
Paper Jam Problems in the Auto Duplexer
Paper Specifications
Related tasks
Loading Paper
Paper Jam Problems in the Paper Cassette
If you see a message that paper has jammed in the paper cassette, follow the steps here.
1. Cancel the print job, if necessary.
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