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26 Solving Problems
Solving Problems
If you have a problem with your EPSON product, check the messages on the LCD screen
to diagnose the cause of most problems. Press if necessary, press l or r to select
Help,
then press
OK. Press u or d to select Troubleshooting, then press OK to see all the help
topics.
Note: If the screen is dark, press the touch panel to wake the printer from sleep mode.
You can also check the basic troubleshooting suggestions below, or in your online User’s
Guide. Or, access interactive troubleshooting and FAQs at epson.com/support (U.S.) or
epson.ca/support (Canada).
Note: Breakdown or repair of this product may cause loss of network data and settings.
Epson is not responsible for backing up or recovering data and settings during or after
the warranty period. We recommend that you make your own backup or print out your
network data and settings.
Network Problems
Note: For more detailed network instructions, see your online User’s Guide.
■ Try connecting to the wireless router or access point with your computer or another
device to confirm that it is working correctly.
■ Try restarting the router (turn it off and then on), then try to connect to it again.
■ Print a Network Status Sheet (see page 28). Verify that the network settings are correct
and check the signal strength. If it is poor, try moving the product closer to your
router or access point. Avoid placing it next to a microwave oven, 2.4 GHz cordless
phone, or large metal object such as a filing cabinet.
■ If your wireless router doesn’t broadcast its network name (SSID), see the following
page for instructions on manually entering your wireless network name.
■ If your wireless router has security enabled, make sure you entered the WEP key or
WPA passphrase correctly.
■ When using TCP/IP, make sure your network’s DHCP option is enabled (your router
manufacturer will be able to assist you with this setting).
■ Remove and reinsert the CD to reinstall your product software.
■ Disable the firewall temporarily to see if that may be causing the problem. Contact
your firewall manufacturer for assistance.