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184 Summit 300-48 Switch Software User Guide
Troubleshooting
• Both ends of the Gigabit link are set to the same autonegotiation state.
Both sides of the Gigabit link must be enabled or disabled. It the two are different, typically the side
with autonegotiation disabled will have the link LED lit, and the side with autonegotiation enabled
will not be lit. The default configuration for a Gigabit port is autonegotiation enabled. This can be
verified by entering the following command:
show port config
Switch does not power up:
All products manufactured by Extreme Networks use digital power supplies with surge protection. In
the event of a power surge, the protection circuits shut down the power supply. To reset, unplug the
switch for 1 minute, plug it back in, and attempt to power up the switch.
If this does not work, try using a different power source (different power strip/outlet) and power cord.
Using the Command-Line Interface
The initial welcome prompt does not display:
Check that your terminal or terminal emulator is correctly configured.
For console port access, you may need to press [Return] several times before the welcome prompt
appears.
Check the settings on your terminal or terminal emulator. The settings are 9600 baud, 8 data bits, 1 stop
bit, no parity, no flow control.
The SNMP Network Manager cannot access the device:
Check that the device IP address, subnet mask, and default router are correctly configured, and that the
device has been reset.
Check that the device IP address is correctly recorded by the SNMP Network Manager (refer to the user
documentation for the Network Manager).
Check that the community strings configured for the system and Network Manager are the same.
Check that SNMP access was not disabled for the system.
The Telnet workstation cannot access the device:
Check that the device IP address, subnet mask and default router are correctly configured, and that the
device has been reset. Ensure that you enter the IP address of the switch correctly when invoking the
Telnet facility. Check that Telnet access was not disabled for the switch. If you attempt to log in and the
maximum number of Telnet sessions are being used, you should receive an error message indicating so.
Traps are not received by the SNMP Network Manager:
Check that the SNMP Network Manager's IP address and community string are correctly configured,
and that the IP address of the Trap Receiver is configured properly on the system.
The SNMP Network Manager or Telnet workstation can no longer access the device:
Check that Telnet access or SNMP access is enabled.