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HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-15
Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
No Smart Encoder
(PC Error Message
No. 33)
You are trying to send
encoding data, but the
Printer is not configured with
this Encoder type.
To cancel, click on Cancel
Print.
Output Hopper Full The Sensor detects when
the Output Hopper has been
filled to prevent more cards
from printing and causing a
jam.
Check the Hopper and remove
cards as needed. Close the
Output Hopper. Press the
Resume button.
Output Hopper Open The Sensor detects when
the Output Hopper has been
opened.
When the Hopper is opened,
cards will not eject from the
Output (to ensure cards do
not eject into the chassis).
Close the Output Hopper.
Press the Resume button.
Reject Output
Hopper
The Sensor detects that the
number of cards rejected is
getting close to the 30-card
capacity.
Printing Error
(PC Error Message
No. 107)
An error was detected during
printing.
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
Reboot Required
(PC Error Message
Nos. 9, 65, 67, and
163)
Unspecified system error
detected by the Printer
Firmware.
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.