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HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-17
Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
Ribbon Miscue
(PC Error Message
No. 97)
The Ribbon is not able to
find the next panel correctly.
Check for jams/breaks.
If jammed, clear the jam. If
broken repair by taping the
Ribbon back on to the take-up
core.
Press Resume to continue or
Cancel to abort.
Ribbon Out
(PC Error Message
No. 91, 100 and 101)
The print Ribbon has run
out.
Install a new Ribbon and press
Resume to continue.
Ribbon Tension
(PC Error Message
No. 98)
The Ribbon tensions may be
out of range.
Check and adjust the setting
through the TOOLBOX under
the Advanced Settings tab.
If this problem persists, call for
technical assistance. Press
Resume to continue or cancel
to abort.
Ribbon: Wrong
Material
(PC Error Message
No. 93, 122, and
172)
The print Ribbon is not
installed properly or has
been damaged.
Verify the correct Ribbon is
installed in the Ribbon
Cartridge.
System Fault
(PC Error Message
No. 164)
Unspecified system error is
detected by the Printer
Firmware.
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.