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THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY,
AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
TeamPoS7000_User Guide_D900000454.pdf Chapter 5 - Troubleshooting
Revision 1.0 - March 6, 2012 Troubleshooting - 33
5
Troubleshooting
This chapter provides information needed for troubleshooting and explains how to clear paper
jams. Read this chapter if you notice abnormalities with the unit.
If you suspect that the unit is faulty, contact your support department.
5.1 Troubleshooting
A symptom that appears to indicate a failure, may not actually be a failure. In such a case, refer
to the applicable part of the following table to identify the true cause of the problem.
If an error message appears on the operator display, refer to the operation manual or the
specifications of the application package being used.
Symptom Common Causes Check the following:
The unit cannot be turned on. • The unit is not plugged in.
• The main circuit breaker for
the power outlet is off.
• Power failure
Check that the power is turned
on. Check:
• AC Outlet
• Main circuit breaker
Printed characters are faint.
The paper is soiled.
Printing is disabled.
Printing is smudged.
• The print head is dirty.
• The print head has reached
the end of its service life.
• The paper being used is not
of the specified type.
Clean the print head.
Replace the printer.
Use the paper of the specified
type.
An abnormal sound is heard or
a paper jam occurs during
printing.
• Foreign objects such as
paper debris or paper clips
have fallen inside the
printer.
Check the inside of the printer
for paper debris or paper clips.
The printer fails to operate. • The head cover is open. Make sure that the lock levers
on both left and right edges of
the head cover are locked.
LCD screen is dark. • The brightness control is set
incorrectly.
Adjust the brightness control.
The speaker sound volume is
too low or no sound can be
heard.
• The speaker sound volume
is set incorrectly
Adjust the speaker volume
control.